We accept returns/refunds (or exchange) in the manner it was paid within 7 days with receipts and original packaging. After 7 days and within 14 days of original purchase we will issue an exchange or store credit. Item(s) must be unused, returned with the original packaging intact, with original tags attached and is subject to the approval of our staff.
We cannot accept returns without receipt/gift receipt.
Discounted/Sale items are always final sale, no refunds/exchanges whether your receipt has been stamped final sale or not.
Online Exchanges or Refunds
Online purchases can be sent back to us for a refund/exchange within 7 days of receiving your order, Item(s) must be unused, returned with the original packaging intact, with original tags attached and is subject to the approval of our staff.
Sale items, jewellery, cosmetics, hair accessories and shipping/delivery fees are final sale and non-refundable. Customers are responsible for returning the item(s) at their own expense.
Underwear and bathing suits are final sale.
*Please Note Shipping charges will not be refunded*
Discounted/Sale items are always final sale.
We apologize, at this time we do not provide a pre-paid return label to return your package.
Gift Exchanges
As returns can only be refunded in the manner it was paid we only accept exchange/store credit for all returns of gifted items. We will accept exchange of gifted items within 14 days of the date on the receipt with the gift receipt or original receipt. Item(s) must be unused, returned with the original packaging intact, with original tags attached and is subject to the approval of our staff.
We cannot accept returns without receipt/gift receipt.
Discounted/Sale items are always final sale, no refunds/exchanges whether your receipt has been stamped final sale or not.
Christmas Holiday Gift Exchanges
CHRISTMAS GIFTS: Our Holiday return policy starts on Dec. 1st. Gifts can be exchanged/store credit, up until Jan 8th, No returns. You Must have receipt/gift receipt, Item(s) must be unused, unwashed, unworn, returned with the original packaging intact, with original tags attached and is subject to the approval of our staff.
Holiday themed merchandise becomes final sale prior to the holiday (please see our Seasonal Holiday Items Return Policy below), so if a Christmas themed item is given as a gift, it will be final sale and cannot be returned/exchanged after Christmas.
No exchanges will be accepted after Jan. 8th NO EXCEPTIONS.
GIFT RECEIPT: Only exchange, no refunds. If you need a refund, our standard 7 day return policy applies and will be refunded to the purchaser only (excluding holiday themed items)
WE WILL NOT ACCEPT RETURNS/EXCHANGES OF CHRISTMAS THEMED ITEMS AFTER DEC. 20TH, REGARDLESS OF WHEN IT WAS BOUGHT.
Discounted/Sale items are always final sale, no refunds/exchanges whether your receipt has been stamped final sale or not and even if it was a gift.
Seasonal Holiday Items Return Policy
All holiday themed merchandise becomes final sale 10 days prior to the holiday, regardless of when it was purchased. For Christmas themed items the cut off date is Dec. 20th.
The holiday return policy supersedes all other return policies, as such, a themed item may become final sale whether your receipt has been stamped final sale or not, and may shorten or null the regular return policy.
Discounted/Sale items are always final sale, no refunds/exchanges whether your receipt has been stamped final sale or not.
